Privacy Policy

01.Introduction

This Privacy Policy explains how LuckCord (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit luckcord.com, place an order, or contact us. By using our site, you agree to the practices described here.

02.Information We Collect

Information you provide to us

• Name, email address, and shipping address
• Phone number (optional, for delivery coordination)
• Order details and any messages you send us
• Newsletter subscription email (if you choose to subscribe)

Information collected automatically

• IP address, browser type, device and operating system
• Pages you visit, time spent, and referring links
• Cart activity and checkout progress

Payment information

Card details are handled entirely by our payment processors. We do not store full card numbers on our servers.

03.How We Use Your Information

• Process, fulfill, and ship your orders
• Send order confirmations, tracking information, and updates
• Respond to your questions and support requests
• Send marketing emails — only if you subscribed, and you can unsubscribe anytime
• Improve our site, products, and customer experience
• Comply with legal and tax obligations

04.Cookies & Tracking

We use cookies and similar technologies to keep items in your cart, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, but the cart and checkout may not work correctly.

05.Third-Party Services

We work with trusted third parties to run our store. Each has its own privacy policy:

• SureCart — cart and checkout functionality
• Contact Form 7 — contact and newsletter forms
• Payment processors — secure card payments
• Shipping carriers — order delivery and tracking

06.Data Sharing

We do not sell your personal information. We share data only with the service providers listed above, and only as needed to run the store. We may also disclose information when required by law or to protect our legal rights.

07.Your Rights

Depending on where you live (for example, under GDPR in the EU or CCPA in California), you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Unsubscribe from marketing emails at any time

To exercise any of these rights, email us at info@luckcord.com.

08.Data Retention

Order and transaction records are kept as long as needed for accounting, tax, and legal purposes. Marketing data is kept until you unsubscribe. You can request earlier deletion at any time.

09.Children’s Privacy

Our site is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it.

10.Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the “Last updated” date at the top of this page will change. Continued use of the site means you accept the updated policy.